Omnichannel, omnidirectional, enterprise-wide communication powered by the best of humans and A.I.
Adjusters have a lot of work to do. Gathering images, contacting drivers, witnesses, and multiple other parties—and dozens of more tasks across multiple concurrent claims. With Emma, these processes are made automatic and intelligent. Simply type your request, and Emma leverages everything she knows about the claim to efficiently and compassionately get the job done on your behalf.
Because Emma leverages the data Assured’s Claims Intelligence Platform provides, she’s always up to speed. Adjusters can trigger Emma’s actions right in ClaimView, such as following up with a passenger to gather detailed injury information. And like all our products, the data Emma gathers is structured and machine-readable—making it immensely powerful and immediately usable for all your claims automation initiatives.
SMS, email, robocall, groupchat, sidechat--Emma gets the right information from the right people over the channels they like best.
Emma automatically reaches out over the best channel, whether SMS, webchat, email, or robocall. She even works through backups if she doesn’t get a response.
Emma coordinates with the claimant, service providers, witnesses, passengers, neighbors, and even other adjusters to get the information quickly and easily.
Text is great, but some questions require something more. That’s why Emma employs her own web application, using patent-pending technologies such as Collision IQ and Injury IQ, to reconstruct accidents, gather detailed injury data, and more.
Sounds complicated to use? It isn’t. Emma uses sophisticated AI and deep learning across tens of millions of claimant interactions to empathetically deliver high-quality data in record time, all with minimal human input.
Expedite routine message and action pairs, increasing efficiency and improving the adjuster experience.
Powered by Assured’s structured claims data and Natural Language Processing, appropriate macros are intelligently suggested to the adjuster. Messages are instantly injected with complex data types and sent on their way.
Macros do more than just send messages. They take actions, like dispatching service providers, assigning actions, or triggering Emma—all substantially improving efficiency, accuracy, and adjuster experience.
Adjusters can make macros their own, or claims leaders can publish standard macros across entire organizations. Ensure consistency while encouraging individuality.
Sometimes it really does take a human touch. Adjusters can communicate their thoughts, but Emma’s only a click away.
A blank canvas has unlimited possibilities. Ask difficult or unusual questions, or express empathy in the way you know best.
It’s not all or nothing. Take control from Emma when you need to, and when you want her to step in, she’s only a click away with intelligent action suggestions informed by the conversation.
With Assured Messaging, adjusters can communicate from within the context that matters most—the facts of the claim itself. Eliminating another additional software suite to learn and manage.
Coordinate effectively with up to 50 individuals per claim in a group chat, chat in smaller groups, or even just 1:1—it’s up to you. View multiple chat windows at once to never lose track.
Leverage Assured Messaging within the context of a claim to gather information, coordinate, and notify.
Sell policies, answer questions, solve billing issues, and add value to your policyholders.
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