Omnichannel, omnidirectional, enterprise-wide communication powered by the best of humans and A.I.
Adjusters have a lot of work to do. Gathering images, contacting drivers, witnesses, and multiple other parties—and dozens of more tasks across multiple concurrent claims. With Emma, these processes are made automatic and intelligent. Simply type your request, and Emma leverages everything she knows about the claim to efficiently and compassionately get the job done on your behalf.
Because Emma leverages the data Assured’s Claims Intelligence Platform provides, she’s always up to speed. Adjusters can trigger Emma’s actions right in ClaimView, such as following up with a passenger to gather detailed injury information. And like all our products, the data Emma gathers is structured and machine-readable—making it immensely powerful and immediately usable for all your claims automation initiatives.
SMS, email, robocall, groupchat, sidechat--Emma gets the right information from the right people over the channels they like best.
Expedite routine message and action pairs, increasing efficiency and improving the adjuster experience.
Sometimes it really does take a human touch. Adjusters can communicate their thoughts, but Emma’s only a click away.
Leverage Assured Messaging within the context of a claim to gather information, coordinate, and notify.
Sell policies, answer questions, solve billing issues, and add value to your policyholders.